order info + delivery T&C
Shop with us in confidence. We accept credit card payment via Paypal secure. This Paypal feature ensures that you receive your order or your money back. You do not need a Paypal account to pay via this option. Simply select the "Pay with Credit Card" option below payment option for non-Paypal members.
All prices listed on our international store are in Singapore Dollars (SGD) and New Zealand Dollars (NZD) in our domestic store. Prices are subjected to change without notice. The price applicable to any order is the price indicated on WWW.EN-VIE.COM at the time of submitting the order.
2. NZ DOMESTIC DELIVERY
Your order will be processed and delivered in 2 working days, excluding weekend and public holidays.
(i) Local delivery within 10km of Taupo town centre + Rangatira Park - $5
(ii) Overnight CourierPost - $8 (add $4 for rural delivery)
(iii) Free NZ delivery for orders over $50
3. OVERSEAS SHIPPING
We ship to Singapore, Hong Kong, Japan, Canada and Australia via DHL Express (4-5 business days) and NZ Post (6-10 working days for small packages).
Shipping fee is not included in your Paypal checkout. When we received your order, we will tabulate the total weight of the parcel and send you a Paypal invoice for shipping.
Customers based in US and Canada, please email us for a shipping quote before placing an order.
International Courier Rates as of 9 September 2020:
4. EXCHANGE & RETURNS
Due to the nature of our products, we are unable to offer an exchange if you have a change of mind. In the rare occasion that you received a product that is not acceptable in quality, you can contact us for a replacement within 3 days. Where an exchange is not possible, we will issue a refund. Customers are responsible for transport and/or postage costs incurred when sending products back to us.