order info • shipping T&C
Shop with us in confidence. We accept credit and debit card payment via Paypal secure and PayLah / PayNow (for Singapore-based customers). Paypal feature ensures that you receive your order or your money back. You do not need a Paypal account to pay via this option. Simply select the "Pay with Credit Card" option below payment option for non-Paypal members.
All prices listed on our online store are in New Zealand Dollars (NZD) for domestic customers and Singapore Dollars (SGD) for international orders. Prices are subjected to change without notice. The price applicable to any order is the price indicated on www.En-Vie.com at the time of submitting the order.
2. DOMESTIC SHIPPING
FREE shipping on local orders $70 and above.
We are based in Taupo and dispatching orders by NZ Post and Aramex.
• Small parcels + satchels -- $6
• Medium to large parcels -- $8
• Rural addresses -- Please add rural surcharge ($4.50) by clicking on the RD post button (around the website) before checking out.
3. INTERNATIONAL SHIPPING
We ship to Singapore, Hong Kong, Japan, Australia and all major Asian destinations via DHL Express, Aramex and NZ Post.
NZ Post tracked airmail is temporarily suspended due to shortages of freight capacity. Small items under 1kg may be sent by Aramex instead.
For Canada, Dubai and other overseas destinations, please contact us for a shipping quote and invoice before placing your order.
*International shipping updated as of 4 June 2022.
3. EXCHANGE & RETURNS
Due to the nature of our products, we are unable to offer an exchange if you have a change of mind. In the rare occasion that you received a product that is not acceptable in quality, you can contact us for a replacement within 2 days. Where an exchange is not possible, we will issue a partial or full refund. Customers are responsible for transport postage cost when returning a product back to us.