info - En.Vie New Zealand

order info • shipping T&C

1. PAYMENT
Shop with us in confidence. We accept credit and debit card payment via Paypal secure and PayLah/PayNow for Singapore-based customers. Paypal feature ensures that you receive your order or your money back. You do not need a Paypal account to pay via this option. Simply select the "Pay with Credit Card" option below payment option for non-Paypal members.

All prices listed on our online store are in New Zealand Dollars (NZD) for domestic customers and Singapore Dollars (SGD) for international orders. Prices are subjected to change without notice. The price applicable to any order is the price indicated on www.En-Vie.com at the time of submitting the order.

2. DOMESTIC SHIPPING

FREE shipping on local orders $80 and above

We are based in Taupo and dispatching orders by Courier Post.
• Small parcels + satchels -- $7
• Medium to large parcels -- $10
• Rural addresses -- Check out as normal. A Paypal invoice for $5 RD delivery surcharge will be emailed to you.

3. INTERNATIONAL SHIPPING
We ship to Singapore, Hong Kong, Malaysia, Japan, Australia and most major Asian destinations via Fedex, DHL Express and NZ Post. Orders are processed and shipped Monday to Friday, excluding weekends and public/provincial holidays.

Small orders under 1 kg may be sent out via international tracked airmail with a current transit time of 6-14 working days.

For other overseas destinations, please contact us for a shipping quote before placing your order.

*International shipping updated as of 11 August 2022

3. EXCHANGE & RETURNS
Due to the nature of our products, we are unable to offer an exchange if you have a change of mind. In the rare occasion that you received a product that is not acceptable in quality, you can contact us for a replacement within 2 days. Where an exchange is not possible, we will issue a partial or full refund. Customers are responsible for their own shipping cost when returning a product back to us.