order info • delivery T&C
Shop with us in confidence. We accept credit card payment via Paypal secure and bank transfer (New Zealand + Singapore customers only). Paypal feature ensures that you receive your order or your money back. You do not need a Paypal account to pay via this option. Simply select the "Pay with Credit Card" option below payment option for non-Paypal members.
All prices listed on our international store are in Singapore Dollars (SGD) and New Zealand Dollars (NZD) in our domestic store. Prices are subjected to change without notice. The price applicable to any order is the price indicated on WWW.EN-VIE.COM at the time of submitting the order.
2. OVERSEAS SHIPPING
We ship to Singapore, Hong Kong, Japan, Canada and Australia via DHL Express (over 1 kg | 4-5 business days) and NZ Post (under 1kg | 6-10 working days for small packages). Shipping fee will be calculated upon checkout in Paypal. For all other destinations, please email us for a shipping quote before placing an order.
3. NZ DOMESTIC DELIVERY
Your order will be processed and delivered in 2 working days, excluding weekend and public holidays.
• Overnight CourierPost - $8 (add $4 for rural delivery)
• Free delivery on orders over $50
• Free pick-up in Taupo
4. EXCHANGE & RETURNS
Due to the nature of our products, we are unable to offer an exchange if you have a change of mind. In the rare occasion that you received a product that is not acceptable in quality, you can contact us for a replacement within 3 days. Where an exchange is not possible, we will issue a partial or full refund. Customers are responsible for transport postage cost when returning a product back to us.