Shipping Info

shipping info

1. PAYMENT
Shop with us in confidence. We accept credit and debit card payment via Paypal secure, with a buyers protection feature that ensures you receive your order or your money back. You do not need a Paypal account to pay via this option. Simply select the "Pay with Credit Card" option for non-Paypal members. Paynow and fast transfer are also available for Singapore-based customers.

All prices listed on our online store are in New Zealand Dollars (NZD) for domestic customers and Singapore Dollars (SGD) for international orders. Prices are subjected to change without notice. The price applicable to any order is the price indicated on www.En-Vie.com at the time of submitting the order.

2. DOMESTIC SHIPPING

Free shipping within New Zealand on orders over $70
We are based in Taupo and dispatching orders by NZ Post overnight courier.

small packages -- $7
medium packages + large parcels -- $10
rural addresses -- check out as normal, we will email you an invoice for RD delivery surcharge ($5), which you can pay by either bank deposit or cards on Paypal.

3. INTERNATIONAL SHIPPING
We ship to Singapore, Hong Kong, Japan, Malaysia, Australia and most major Asian destinations via DHL Express, Aramex and New Zealand Post. Orders are processed and shipped Monday to Friday, excluding weekends and public/provincial holidays.

Small orders under 1 kg will be sent out via Aramex or NZ Post international tracked airmail with a current lead time of 6-14 working days.

For other overseas destinations, please contact us for a shipping quote before placing your order.

*International shipping rates updated as of 10 March 2023

3. EXCHANGE & RETURNS
Due to the nature of our products, we are unable to offer an exchange if you have a change of mind. In the rare occasion that you received a product that is not acceptable in quality, you can contact us for a replacement within 2 days. Where an exchange is not possible, we will issue a partial or full refund. Customers are responsible for their own shipping cost when returning a product back to us.

shipping info​

shipping info