1. PAYMENT Shop with us in confidence. We accept credit and debit card payment via Paypal secure, with a buyers protection feature that ensures you receive your order or your money back. You do not need a Paypal account to pay via this option. Simply select the "Pay with Credit Card" option for non-Paypal members. Bank deposit payment is also available for both New Zealand and Singapore customers. A Paynow QR code can also be generated for those looking for mobile payment option.
All prices listed on our online store are in New Zealand Dollars (NZD) for domestic customers and Singapore Dollars (SGD) for international orders. Prices are subjected to change without notice. The price applicable to any order is the price indicated on www.En-Vie.comat the time of submitting the order.
2. DOMESTIC SHIPPING
FREE SHIPPING WITHIN NEW ZEALAND ON ORDERS OVER $80 We are based in Taupo and dispatching orders by NZ Post overnight courier.
small packages -- $8
medium & large parcels -- $10
rural addresses -- check out as normal, we will email you an invoice for RD delivery surcharge ($6), which you can pay by either bank deposit or credit/debit card on Paypal.
3. INTERNATIONAL SHIPPING We ship to Singapore, Hong Kong, Japan, Malaysia, Australia and most major Asian destinations via Aramex, DHL Express and New Zealand Post. Orders are processed and shipped Monday to Friday, excluding weekends and public/provincial holidays.
Small orders under 500g will be sent out via New Zealand Post international tracked airmail with a current delivery lead time of 5-10 business days.
For other overseas destinations, please contact us for a shipping quote before placing your order. *International shipping rates updated as of 6 February 2024
3. EXCHANGE & RETURNS Due to the nature of our products, we are unable to offer an exchange if you have a change of mind. In the rare occasion that you received a product that is not acceptable in quality, you can contact us for a replacement within 2 days. Where an exchange is not possible, we will issue a partial or full refund. Customers are responsible for their own shipping cost when returning a product back to us.